Events Coordinator 3

Employer: Yakima Valley College

Job Description:
Our Mission Statement:

As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.

Yakima Valley College serves all students holistically, supports all students’ learning goals, and fosters achievement within career and educational pathways.

We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement.

Reporting to the Director of Auxiliary Services or designee, the Events Coordinator 3 will provide support to the conference center. Support by triaging and supporting all inbound issues via phones, video conference, email, and walk-ins including providing tours and assistance with multimedia. This position will provide and document solutions for the users and escalate issues using the ticketing system. All incidents must be logged and documented following prescribed process. Complex and/or high priority issues are elevated to specialized support groups for resolution as needed, however, the Events Coordinator 3 is responsible to ensure that an effective solution is provided to the user. Support will conduct preventative maintenance, create and follow knowledge base documentation, and/or systems support. The incumbent will diagnose and resolve low-risk problems using predetermined methods on computer or telecommunication software and/or hardware, or applications running in standalone, client/server, web-based, and/or networked environments. The planning, scheduling, coordinating events at the conference center. The reviewing of budgets, purchasing, billing, and customer service for the conference center.

The Events Coordinator Conference Center position is a full-time classified position; the beginning salary is $3,393.00 per month for 40 hours per week, with periodic increments up to $4,517.00, plus a full state benefits package. The shift will include early mornings, weekends, and evenings for conference center events.
Essential Tasks
ESSENTIAL FUNCTIONS/TYPICAL DUTIES:

Reviews and prioritizes facilities use/event/conference center requests to assure optimum use of space; assigns space and monitors facility use to assure conformity with policies.
Incumbents plan, arrange, and coordinate a wide variety of support services for events such as, complex single-day conferences, multi-day conferences, and workshops.
Reviews and manages conference center budget.
Performs simple repairs/fixes using knowledge base articles and pre-determined methods to resolve relatively low-risk problems and reports more substantive problems to a higher level for action.
Provides information including tours of event spaces outlining analog and digital audio/video equipment.
Answer inbound calls to the conference center and facility rental and events phone line and answer emails.
Monitor and respond quickly and effectively to incoming Tier 1 scheduling and events requests received by the technology service helpdesk or Auxiliary Services.
Provide support via phone, email, walk-ins, and by remote administration tools resolving incidents to the end user’s satisfaction.
When beyond Tier 1 support, utilize helpdesk ticketing system software to record and document inbound support requests and resolutions accurately.
Escalate and provide follow-up on complex and/or high priority support incidents using established escalation paths.
Provides support to or direct to staff who can help with computer, audio visual systems users such as speakers, microphone, projectors, displays, providing correct log-on procedures, equipment maintenance procedures, operations, system usage procedures, changing user passwords, and making preliminary identification or problems encountered by users.
Makes preliminary identification of problems encountered by users to determine if it is due to equipment, network, or application errors and contacts appropriate personnel to achieve resolution.
Performs simple repairs/fixes using knowledge base articles and pre-determined methods to resolve relatively low-risk problems and reports more substantive issues to a higher level for action.
Works on Tier 1 tasks to support technology services projects performs other duties as assigned.
Process the billing for the conference center by working closely with business office, vice president office, and community relations department.
Confirming events then forwarding to correct departments.
Facilitates quarterly meetings.
Qualifications
MINIMUM QUALIFICATIONS:

A high school graduate
Four years of experience in clerical experience
PREFERRED QUALIFICATIONS:
An earned Bachelor’s degree
Experience working in higher education
KNOWLEDGE OF:
Customer service
Knowledge and proficiency in the use of Microsoft Office Suite
Event Coordinating
Venue Marketing
Configuration, networking, and cabling best practices
Analog and digital audio equipment (speakers, microphones, etc.) and protocols
Analog and digital video equipment (projectors, displays, etc.) and protocols
Distance learning solutions, including Zoom, Teams, MS Stream, Panopto, and Canvas
Billing process
ABILITY TO:
Use computer skills, proficient in Microsoft Outlook, Word, Excel, PowerPoint and additional editing platforms.
Work independently under general supervision.
Work effectively with a diverse population of students, faculty, staff, and local community.
Display an effective understanding of the job responsibilities, the roles of others within the Auxiliary Services Department, and YVC employees, and the strategic goals.
Contribute to the overall satisfaction goals of the Auxiliary Services.
Take all reasonable measures to assure and maintain data integrity and security.
Prioritize and adapt to a constantly changing workload.
Communicate effectively, both verbally and in writing.
Maintain responsive communication to inbound requests from multiple channels.
Adapt to the rapidly changing nature of information technology.
Work under stressful situations and manage stress appropriately.
Negotiate priorities according to campus and department needs.
Utilize reporting to make strategic decisions for improving VTC solutions.
Consistently meet the expectations of the designated work schedule.
PHYSICAL REQUIREMENTS:
Requires the ability to lift, carry, push, and pull objects up to 50 pounds
Bending at the waist; kneeling and squatting/stooping; repetitive arm/hand movement (extending the hands and arms to seize, hold, and grasp)
Reaching above shoulder level (including stretching upwards on tiptoe maintaining balance); and standing for long periods of time
Supplemental Information
Application Instructions:

To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:

A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted)
A current resume (a resume will not substitute for the "work experience" section of the online application)
Three (3) professional references (personal references do not count as professional)
Unofficial transcripts for confirmation of degree (if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire
Certifications/Credentials as required for fulfillment of the minimum qualifications.

Please note: Failure to follow the above application instructions will lead to disqualification. Please do not include any attachments other than the ones requested above. E-mailed documents will not be accepted after the closing of the recruitment or in lieu of attaching your documents to the online application.


Supplemental Information:
Those applicants invited to interview may be required to complete a skills test.

Candidates will be subject to a Criminal History Background Check as a condition for consideration of employment.

"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."

Yakima Valley College does not discriminate against any person on the basis of race, color, national origin, disability, sex, genetic information, or age in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to the Director of Human Resource Services, YVC, South 16th Ave. & Nob Hill Blvd., Yakima, WA 98902; or call 509.574.4670. Equal Opportunity - Yakima Valley College (yvcc.edu)

Yakima Valley College's Annual Safety and Fire Report is available online at https://www.yvcc.edu/services/safety-security, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610.

Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.

All positions are subject to funding.

Contact Person: Heaven Pegram
Phone: 5095744673
Email: YVCrecruiting@yvcc.edu
Location:
Application Method: Email
Base Pay: $3,393.00 - $4,517.00 Monthly

Posted on September 19, 2024

Return to Job Listings