Energy Assistance

What we offer

LIHEAP – Low Income Home Energy Assistance Program
The Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps eligible households pay heating and energy costs during the program year.
Assistance Provided
LIHEAP may help:

Reduce heating and energy costs

Prevent utility shutoffs

Restore disconnected service

Support energy stability during high-cost periods
Eligibility
Eligibility is based on household income, household size, and energy burden. Income guidelines are updated annually according to federal requirements.
Program Benefits
Benefit amounts vary based on household income, household size, energy costs, fuel type, and available funding. Payments are typically made directly to the energy provider on behalf of the customer.
How to Apply
Customers may apply through our agency by calling our automated appointment line at 509-955-7100. Appointments are limited.
Applicants may be required to provide:

Proof of income

Identification for household members

Current utility bills

Social Security numbers (if applicable)

Funding is limited and available on a first-come, first-served basis

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LIBA Program – Pacific Power
The Low-Income Bill Assistance (LIBA) program through Pacific Power provides monthly bill discounts to help reduce electric costs for income-qualified households.
Eligibility
Household gross income (including deductions) must not exceed the higher of:

80% of Area Median Income (AMI), or

200% of the Federal Poverty Level (FPL), adjusted for household size.
Program Benefits

Customers are placed into one of six benefit levels

Monthly electric bill discount for 12 or 24 consecutive months

Discount amount varies based on income, household circumstances, and monthly energy usage
How to Apply
Customers may apply Through our agency by walking in and completing a paper application, or
Online via Pacific Power’s LIBA application portal: here.
Additional documentation may be required to verify eligibility.

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CARES Program – Cascade Natural Gas
The CARES Program through Cascade Natural Gas helps income-qualified customers manage their natural gas bills through monthly discounts, grants for past due balances, and flexible payment options.
Program Benefits

Five different benefit tiers are available for qualifying applicants.

Eligible customers may receive:
A monthly bill discount for up to 24 months

Up to $500 total in as many as two grants to help pay a past due balance

Monthly bill discounts range from 8%–90%.

Grants may cover 50%–100% of the past due amount.
Eligibility

Applicants may qualify with household incomes up to:

200% of the Federal Poverty Level (FPL), or

80% of Area Median Income (AMI)

Customers may self-declare:

Current monthly income

Number of household residents

How to Apply:
Customers can apply through our agency or by calling Cascade Natural Gas Customer Service at 888-522-1130
or, online by logging into their account at Home - Cascade Natural Gas Corporation•
By completing a paper application available through Cascade Natural Gas (multiple languages available)
Additional Assistance
Long- or short-term payment arrangements and a Winter Help grant may also be available. Customers should contact Cascade Natural Gas Customer Service for more information.